We're Hiring: Facilities Manager
About the role
Overview
At Form, our customers and clients are at the heart of everything we do. This philosophy has been successfully proven across our mixed-use estates and commercial assets, driven by our Property Management team.
We are seeking an experienced and driven Facilities Manager to lead the operational delivery across a flagship cluster of Grade A mixed-use commercial buildings within Enterprise City, part of the wider St John’s regeneration project.
The role will oversee a defined portfolio of approximately 500,000 sq ft, with an annual service charge budget of c.£4.5 million. You will play a key role in ensuring exceptional service standards, regulatory compliance, and continuous improvement across all facilities operations.
Future
This is an exciting opportunity to take on a leadership role within a growing business, contributing to both operational excellence and strategic development. The successful candidate will maintain and drive innovation in current service delivery; support team growth and benefit from clear progression opportunities as the company continues to expand.
Role Purpose
As Facilities Manager, you will be responsible for delivering outstanding facilities management services, ensuring all buildings are safe, compliant, and welcoming environments for customers and visitors.
You will act as a brand ambassador for Form, demonstrating professionalism, integrity, and a collaborative approach in all interactions.
Key Responsibilities:
- Maintenance and Operations
- Plan, schedule, and oversee preventative maintenance, reactive works, and fit-out projects
- Manage both hard and soft FM services to the highest standards
- Ensure buildings remain safe, efficient, and fully operational
- Health, Safety and Compliance
- Ensure full compliance with all health and safety legislation and operational requirements
- Carry out inspections, risk assessments, and permit-to-work processes
- Support accident and incident investigations, ensuring timely and effective resolution
- Contract and Supplier Management
- Support the procurement, negotiation, and management of service contracts
- Monitor contractor performance through KPIs and regular review meetings
- Identify opportunities to enhance service delivery and drive value
- Budgeting and Financial Oversight
- Assist in the preparation and management of service charge budgets
- Manage purchase orders and invoice processes effectively
- Monitor expenditure and implement cost control measures
- Emergency and Business Continuity Planning
- Develop and maintain emergency response and business continuity procedures
- Ensure plans are regularly reviewed, updated, and communicated
- Support training and preparedness across teams and contractors
- Team Leadership and Collaboration
- Foster strong working relationships across internal teams and external partners
- Promote a high-performance, supportive, and collaborative culture
- Provide guidance and support to team members and service partners
- Customer Relationships and Engagement
- Build and maintain strong relationships with occupiers and stakeholders
- Ensure prompt and effective resolution of service requests and issues
- Support occupier engagement initiatives and meetings alongside the Senior Property Manager
- You will be a proactive and customer-focused professional with a strong background in facilities management within commercial or mixed-use environments.
Behaviours & Competencies
- High performing, results-driven approach
- Strong organisational and multitasking abilities
- Comfortable working in a fast-paced environment
- Confident, approachable, and professional
- Team-oriented with a strong customer service ethos
Skills and Attributes
- Excellent communication and relationship-building skills
- Strong problem-solving ability with a proactive mindset
- Highly organised with the ability to manage multiple priorities
- Detail-oriented with strong accuracy and accountability
- Calm and professional approach to handling complaints and disputes
- Positive, adaptable, and committed to continuous improvement
Experience and Knowledge
- Proven experience in facilities management within commercial and retail environments (essential)
- Strong understanding of health, safety, and compliance requirements
- IOSH Managing Safely (essential); NEBOSH (desirable)
- Experience managing contractors, budgets, and service delivery
- Awareness of sustainability initiatives and best practices
- Proficient in Microsoft Office applications
About Form
At Form, we see places differently.
We are the UK’s leading regional property operator, simplifying complex real estate and building long-term client partnerships through exceptional occupier experiences.
Across landmark commercial buildings, Build-to-Rent portfolios and major urban estates, we combine development expertise with operational excellence and a sharp focus on customer service.
We believe property operations should be more than functional, they should be transformative. Not just keeping places running but helping them thrive.
Because when operations become a creative act, care becomes a driver of return.
- £1bn+ total value of assets under management
- 650 residential units operated
- £16m of operational annual spend
- 1.5m sqft of offices managed
- £35m of rent collected
- 40k site visitors a day
- 59 acres of public realm activated
- 120k+ followers on social media accounts managed
- £800m worth of schemes mobilised
