Meet the team

Megan Eardley – Building Host

Aoife O’Keefe –Senior Customer Service Manager

What the team does

Customer experience at Form Property is about more than first impressions. It is about how a building works, feels and supports the people in it.

Across the portfolio, teams deliver the day-to-day operations that keep spaces running seamlessly while creating a high-quality, people-led experience for occupiers and visitors. It is a balance of service, systems and responsiveness, making sure everything functions smoothly while always being ready to adapt in the moment.

At No.1 Spinningfields, that means managing everything from front-of-house operations and maintenance queries to events and occupier engagement. Our goal is to ensure the building is not just operational but genuinely enjoyable to spend time in.

What does your role involve day to day?

Megan: “I manage reception at No1 Spinningfields, helping ensure the seamless running of the building for our occupiers. This involves greeting and checking their guests in, handling maintenance queries and requests, supporting events and doing whatever I can to make their working days easier.”

Aoife: “I’m part of the management team at No.1 Spinningfields, where I oversee the day-to-day operational management of the building. My focus is on standards and service delivery, ensuring all occupiers have a positive experience. I manage the front of house team, including reception, security, and cleaning operations. Together, we work to deliver a high-quality, bespoke occupier experience. Every day is different!”

What’s something people might not realise about your role?

Megan: “You are the main point of contact for hundreds of people a day, helping them with any issue big or small. We go above and beyond to do whatever we can to alleviate everyone else's stresses. The role is about managing so many moving parts in a seamless manner.”

“I can go from helping to design an interior scheme for a building upgrade to helping mop up overflowing toilets - it’s sophisticated one moment and very practical the next!” - Aoife O'Keefe

What do you enjoy most about working in your team?

Megan: “The collaboration. Our senior team encourage input and ideas, which makes you feel supported and part of something bigger. It is rewarding seeing projects you have contributed to come to life.”

Aoife: “The shared respect within the team and the dedication to supporting each other. No one lets the team down, and everyone works so hard to deliver the best occupier experience.”

What excites you about the future of the industry?

Megan: “I am excited to see the way technology continues to shape and change the ever-evolving industry.”

Aoife: “Property management is becoming more inclusive, with more women in senior roles and ESG considerations are shaping decisions.”

Delivering seamless occupier experience

At No.1 Spinningfields, customer experience is not a one-off initiative. It is something delivered consistently every day.

From managing a high volume of daily interactions at reception to coordinating events and responding to real-time issues, the team plays a central role in shaping how the building is experienced. It is about anticipating needs, solving problems quickly and maintaining a level of service that feels both professional and personal.

This is where Form’s approach comes into focus. The team combines operational expertise with a strong culture of care to create environments where businesses and people can thrive.

Favourite place in Manchester?

Megan: “The Northern Quarter markets on a sunny Sunday.”
Aoife: “Sitting in Hardman Square on a sunny afternoon having lunch with friends.”

Coffee order?
Aoife: Flat white, always!

Best part of the job?
Megan: “The relationships you build with occupiers and your supporting team, such as security, cleaning, engineers”

Mood-booster song?
Megan & Aoife: Man I Need - Olivia Dean

To learn more about No. 1 Spinningfields, have a look at our case study, or contact our team to start a conversation.